Service Charter

The Open University of Kenya (OUK) Service Charter is a formal declaration of the University’s dedication to delivering high-quality services to all its stakeholders, including students, staff, and the general public. It sets out clear service delivery standards, outlines mutual expectations, and defines the rights and responsibilities of both the University and its service users. This Charter plays a vital role in promoting transparency, accountability, and a culture of excellence, while reinforcing OUK’s commitment to responsive, customer-focused service.